Shipping policy
At Descendants of house , we aim to deliver your order as quickly and smoothly as possible.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
During launches, promotions, holidays, or high-demand periods, processing times may be extended.
Once your order has been shipped, you’ll receive a shipping confirmation and tracking details (if available).
Shipping Rates
Shipping fees are calculated at checkout based on:
- Delivery location
- Order size and weight
- Shipping method selected
Any customs duties, taxes, or import fees are the customer’s responsibility unless stated otherwise.
Estimated Delivery Times
Estimated delivery times may vary:
International Deliveries:
- Estimated: 9–14 business days
Delivery times are estimates and may vary due to customs, weather, courier delays, or other factors outside our control.
Order Tracking
If tracking is available for your shipment, you will receive tracking information once your order has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If incorrect information is submitted and the order is returned to us, additional shipping charges may apply for resending.
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the courier, Descendants of House is not responsible for delays caused by the shipping carrier.
If your package appears lost, please contact us and we’ll assist where possible.
Failed Delivery Attempts
If a package is returned due to failed delivery attempts or unclaimed collection, customers may be responsible for additional shipping costs.
Contact Us
For shipping questions, contact:
Email: descendantsofhousestore@gmail.com
Website:
www.descendantsofhouseshop.com